If you are experiencing any shipping or product issues, please email to customerservice@myt-apex.com including an explanation and photographs stating the reason for your request. and our team will assist you right away.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

Cancel of Unfufilled Order

*We will dispatch your order within 3 working days of placing the order. If you cancel your order within 3 working days, you will receive a full refund.

*If the consumer cancels the order before the delivery time and within the specified time period, the order can be canceled.

Cancel Unpaid Orders

If your order is not paid for, you can easily cancel it yourself.

please kindly contact us via customerservice@myt-apex.com For the fastest resolution, please include your order number. Thanks!

Cancel Paid Orders

If your order has been paid for, you need to contact us via customerservice@myt-apex.com as soon as possible. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

*We will dispatch your order within 3 working days of placing the order. If you cancel your order within 3 working days, you will receive a full refund.

1. Cancelling fee

We usually DO NOT charge a cancelling fee on customer side for any cancelled orders before shippment. If one would love to change his/her order (for example, to cancel some items or switch to another bike), please allow our customer support experts to modify your order, to save the transaction and processing fee. 

2. Refunds

Our customer support experts will take the request of cancelling an order from the customer and check the status of fulfillment. If the goods have not been shipped, the request will be automatically approved and a confirmation email will be sent to the customer. The refunds will then be processed and a credit (deducting any cancelling fee) will be applied to the customer's original payment method in no more than 10 working days.

 

Return of Goods

1. Returning Charge

If a return or exchange is caused by Damage/Defect on Arrival ("DOA") , HUNTING TECHNOLOGY LIMITED will bear all the cost and give a full refund.

If it is due to other reasons, there may be some charges, including re-boxing fee, shipping cost, etc.. In addition, if the return is from an order paid through special subsidy, the order cancelling fee will be applied as well.

2. Refunds

Once the returned goods are received and inspected, we will send a confirmation email to the customer, notifying the status of the return and necessary charges. After the refund is confirmed, it will be processed and a credit (deducting any returning charge) will automatically be applied to the customer's original payment method in no more than 10 working days.

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

* Only regular priced items may be refunded, unfortunately, discounted items cannot be refunded.

If you return an item without notifying our customer service, our quality department will consider the item to be non-refundable.

Late&Missing Refunds

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

If you have not received a refund, you can take the following steps:

*Check your bank or PayPal balance again (transaction may be delayed).

*Contact your bank/credit card company (it may take some time for your refund to be officially released, as it may take up to 7-10 business days to process the balance).

If you've done all of this and still haven't received your refund, please contact us at customerservice@myt-apex.com.

Purchase from Non-official Channels

Please note that each of our distributors, dealers, partner bike shops or other e-commerce platforms sets its own refund policies and procedures. We can not refund you any payment of purchase from other channels. Please contact the place of purchase for their refund policy.

Return Address

[ No. 301, Plant 11, Industrial zone 228, Silian community, Henggang street, Longgang District, Shenzhen ]

Disclaimer

This refund policy will take effect from June 01, 2024. It only applies to sales of HUNTING TECHNOLOGY LIMITED's official website and stores, including direct payment. HUNTING TECHNOLOGY LIMITED reserves the interpretation right for all terms above.

Any questions regarding return of any goods, please write to customerservice@myt-apex.com