Shop now with confidence. If we lower the publicly advertised price of your eligible T-APEX device on myt-apex.com after your purchase and on or before December 31, 2026, you may request a refund of the difference.
Eligible purchases
This guarantee applies to T-APEX device orders placed directly on myt-apex.com from November 10 through November 30, 2026.
The lower price must apply to the same device, configuration, and quantity, in the same country or region and currency as your original order.
How the price difference is calculated
We compare the product price you actually paid, after discounts, with the lower publicly advertised price available to you on myt-apex.com.
Shipping charges, taxes, duties, and other fees are excluded from the comparison. This guarantee covers price reductions on our website only.
Exclusions
The following are not eligible for price adjustments:
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Private or personalized discount codes, including Instagram, abandoned-checkout, and remarketing offers.
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Custom quotes, negotiated team pricing, or bulk-purchase agreements.
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Prices offered by other retailers or websites.
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Accessories, used or refurbished products, and clearance items.
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Pricing errors or currency exchange-rate changes.
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Canceled or fully refunded orders.
How to request a price adjustment
Please submit your request through our Support page by December 31, 2026, and include:
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Your order number.
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The email address used to place the order.
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A link or screenshot showing the lower price and the date it was available.
Our team will review your request and confirm eligibility. Approved adjustments will refund only the eligible product-price difference.
Guarantee period
Price protection ends on December 31, 2026, at 11:59 p.m. Pacific Time. The lower price must become available after your purchase and before this deadline.
This guarantee does not change our standard return or warranty policies.