If you are experiencing any shipping or product issues, please email to customerservice@myt-apex.com including an explanation and photographs stating the reason for your request. and our team will assist you right away.
Please fill in your address in all details, otherwise, the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
Shipping
Each HUNTING TECHNOLOGY LIMITED shipment is carefully packaged to ensure it is in best condition. Still, if anything happens, please write to customerservice@myt-apex.com at your earliest convenience and let us know. We take great pride in customer service and we want each customer to be happy with the quality of our products and services.
We ship products in the chronological order the purchasing order is accepted, to the address provided so long as such address is complete and complies with all shipping restrictions and regulations in respective countries and regions. The shipping/delivery date will be specified on the order page of each product.
1. How much does shipping cost?
The shipping cost for all Apex Main products is $335 (USD) due to their heavy weight. The shipping cost for accessories depends on your location. The total shipping cost for your order will be displayed at checkout.
2. When will my order arrive?
You can check the estimated shipping time for Apex in the order page. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from. Our product will be transported by airlift, and it will require 6 to 8 weeks for the recipient to receive the product.
Return and Exchange
1. Damage/Defect on Arrival
Damage/Defect on Arrival ("DOA") hereby refers to appearence, functional or structural deficiencies that are found on arrival and will prevent the normal use of the product. Make sure to open the box and inspect your goods within 5 days since you receive the goods ("inspection period"). If any problem, including appearence, functional or structural deficiencies, is found when you open the box, please DO NOT use the product and report to us as soon as possible. If any problem is found after you test the Apex device, we will only accept functional or structural problems as DOA, excluding appearance defects for the reason of usage. HUNTING TECHNOLOGY LIMITED shall provide FREE return or exchange of any DOA goods reported within the inspection period. If no problem is reported during the inspection period, the product shall be deemed as good in appearance, function and structure.
2. Return/Exchange without Reason
HUNTING TECHNOLOGY LIMITED will accept return/exchange without reason within 5 days since you receive the goods. All items must be returned with original packaging and follow our instructions of fixation and protection.
All products come with a replacement/refund warranty for 30 DAYS from the date of purchase. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be properly packed.
If you need to return/exchange your product, please contact us within 14 days of receiving your order. We will replace or refund your purchase after confirmation. Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
* If the item you received is not exactly correct at our website described and do not fit you then you can e-mail to customerservice@myt-apex.com to request a RETURN or EXCHANGE within 14 days.
* The written request must include the Order Number and the Item Code(s) to be returned, the reason for the return: refund, size exchange or color exchange, and an explanation and photographs stating the reason.
* Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address). Please send the item back to the return address as soon as possible and then send us the tracking number.
* All the return item(s) will go through inspections. We will reship the right one or process the refund when we confirm that the product has the problems you mentioned.
* If you have any problem not stated above, please e-mail to customerservice@myt-apex.com within 14 days from the delivered date, including an explanation and photographs stating the reason for your request.
*We will dispatch your order within 20 working days of placing the order. If the consumer cancels the order before the delivery time and within the specified time period, the order can be canceled.
2.1 Unused Goods
2.1.1 Refused Shipment
We cannot change, intercept, or cancel orders that have already been shipped. If you refuse delivery, we will charge a flat fee of $335 per E-bike to partially cover our shipping costs.
2.1.2 Return/Exchange with Unopened Box
If you return/exchange goods with the box unopened, we will charge the shipping fee (if you let us arrange the shipment) and possible damage compensation if any item is lost or damaged. Make sure to take pictures of the packaging before you ship the goods back.
2.2 Used Goods
If you return/exchange goods with the box opened, we will charge the shipping fee ( if you let us arrange the shipment) and a $99 re-boxing fee, as well as refurbishing compensation for any parts that show signs of use or damage. Please note that scratches or dents on the surface of the device are unrepairable and take good care when you test the device.
3. Charges and Refunds
3.1 Shipping Cost
The shipping cost for all Apex Device products is $335 (USD) due to their heavy weight. The shipping cost for accessories depends on your location. The total shipping cost for your order will be displayed at checkout. Shipping cost of other cases has to be paid by the customer. However, we can always help you get a lower shipping cost through our logistics network.
3.2 Packing and Protection
To prevent secondary damage, all items must be returned with original packaging and follow our instructions of fixation and protection. Please keep the original packaging within the arrival period. If you lose it, we can provide other packing options at your cost.
3.3 Risk on the Road
Any loss/damage during the return process due to improper packaging or the actions/inactions of the logistics supplier shall be under the customer's responsibility. We will carefully inspect the received parcel and report back the result of damage assessment.
3.4 Refunds
All refunds will be processed as soon as we receive the returned goods. Please refer to the “refund policy” for more details.
4. SHIPPING COST & RELISTING FEE
To return your product, you should mail your product to customerservice@myt-apex.com. Email us with your order number for more information.
*Buyers are responsible for the cost of return shipping. If there is no product quality problem, due to the customer's personal reasons, such as dislike/choose the wrong color/choose the wrong size...
*We are responsible for the cost of the return shipping. If product is defective/damage/missing item/wrong item.
*We do not charge relisting fee.
DEFECTIVE/DAMAGED/MIS-SHIPPED ITEMS
You are eligible for a partial/full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.